March 16, 2020
Dear Valued Customers,
With the ongoing COVID-19 situation, BrunNet is working to ensure that the health and safety of our customers and employees remains in accordance with all public safety guidelines, while ensuring the continuity of service to our customers.
Because of the possible risks for all parties involved, we have decided to limit the in-person interactions between our customers and employees. As a result, we are implementing the following measures:
• Any installation of new equipment requiring onsite setup will be suspended for the time being. Exceptions will be made to help customers that require infrastructure as a result of the outbreak.
• BrunNet staff that are able to work from home have been asked to do so. This will not impact our levels of customer service. As you are aware, our technical team has the remote tools in place to be able to properly support current environments. The Help Desk will continue to function without interruption.
• All non-essential business travel for employees has been restricted. Any upcoming onsite meetings will be rescheduled using web conferencing technology.
Our management team will review these measures daily to reassess the situation and determine when normal operations can resume.
If you have any questions or would like to provide us with guidance that is specific to your business during this situation, please reach out to us at any time.
Thank you and please take care,